PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
PERSONAL INFORMATION WE COLLECT:
- When You Create an Account
- First Name
- Last Name
- Phone Number if provided
- When You Place an Order
- Full Name
- E-mail address
- Phone Number
- Credit card number (we do not store this information)
- Shipping Address
- Billing Address
- Purchase Order
- When You Contact Us
- Full Name
- Email Address
- Record of Live Chat or Email Messages
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we generally collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us serve you better. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Lunautics, LLC may need to share some information with trusted partners. Here are some examples:
Shipping & Delivery
We need to share information with our shipping partners so they can get your order to the right doorstep. We work with the following delivery services- USPS, FedEx, UPS and DHL. Delivery services may vary by regional area.
We use third-party payment processing providers in order to take payments securely. This keeps your sensitive credit card and other payment information safe. We do not store your credit card or have access to your payment information on our site.
Fraud Detection Agencies
We work with credit card reference and fraud detection companies to ensure the safety of our customers and our business from fraud crimes. This allows us to cancel fraudulent orders before the victim is affected.
We work with third party companies for marketing features such as product reviews and email notifications. Any personal information that they use is limited and secure.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to protect our rights otherwise.
Marketing & Advertising
We hope you love hearing from us, but if you want out we make it easy. Every marketing message that you receive from Lunautics will contain clear instructions on how you can unsubscribe from receiving any future marketing messages via that channel.
If you are unable to find how to unsubscribe from a specific channel or wish to opt-out of all marketing messages at once, please contact us at firstname.lastname@example.org. We will ensure you are opted-out and removed from our marketing message system.
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Want to opt out of behavioral advertising? Visit the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
You have a number of rights to ensure your privacy and the security of your data:
- The right to know the extent of information we collect and where it is used
- The right to have your information corrected or completed if inaccurate
- The right to have your information deleted
- The right to restrict how we use and process your information
- The right to request we copy or transfer your information to you or a third party
- The right to object to your information being processed by us
- The right to withdraw consent for any consent-based processing (like receiving marketing messages) at any time
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information remain corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Your information will be directed outside of Europe, including Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at email@example.com.