Lunautics is a Los Angeles based experiential beauty & accessories brand. We specialize in all things sparkled — Glitter, Face and Body Jewels, Face Masks, and more!

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Return Policy

Clothing and accessory items may be returned in new condition. This means unworn, in original packaging, with tags attached.

Cosmetics and beauty products are ineligible for return unless the merchandise is defective. If you receive your item and there is a defect, please contact Lunautics at customerservice@lunautics.com within 3 days of delivery with a detailed description of the defects, order number and photos that show the damage for approval for return.

The customer is responsible for any return shipping costs associated, and the amount of shipping for the returned package will be deducted from any awarded store credit.

Return shipping costs are non-refundable and non-negotiable for returns or exchanges, unless the brand is found at fault through the process in the above paragraph.

If you are not completely satisfied with your purchase, you may exchange or return eligible items for store credit. You have 10 days to initiate a return or exchange from the delivery date.  Please submit your full name and order number as a return request to customerservice@lunautics.com. Please put Return in the subject line of your email. When your return is approved & initiated you will receive a return label and receipt to include when ship the item back to us in the original packaging. (Cause like, let’s recycle.)

Your return needs to be re-packed, shipped and received within 10 days of initiating the return. This gives you a full 20 days to get it back to us while the return is still eligible. Items must be received in original condition, with the tags intact. Please include a copy of your return receipt so that we can identify your return & initiate your store credit.  The store credit will be issued within 48 hours of the item being received & processed.

Your store credit balance will be sent to you via electronic gift card & will reflect the total cost of the returned items minus the cost of the return shipping. Don’t worry- we’re passing our shipping discount along to you!


Shipping Information

All domestic orders over $35 dollars are eligible for complimentary priority shipping.

Orders are fulfilled at our HQ in Los Angeles, CA. Orders are fulfilled within 2 business days and we ship orders daily Monday through Friday.

All domestic and international orders are shipped via USPS. When your order ships you will be notified via email or text message, depending on your preferred method of contact.

How long does domestic shipping take?

First Class is estimated at 3-5 days

Priority is estimated at 2-3 business days

Express is estimated at 1-2 business days

International customers:
International customers are responsible for any tariffs or custom fees charged by their country. Please check the policies of your government as each country has different policies on this matter.

How long does international shipping take?

First Class is estimated at 15-30 days

Priority is estimated at 5-10 business days

Express is estimated at 3-6 business days 

Shipping Information

 

Orders are fulfilled by Lunautics in Los Angeles, CA. Orders are fulfilled within 3 business days and we ship orders daily Monday through Friday.

 

All domestic and international orders are shipped via USPS. When your order ships you will be notified via email or text message, depending on your preferred method of contact.

How long does domestic shipping take?

First Class is estimated at 3-5 days

Priority is estimated at 2-3 business days

Express is estimated at 1-2 business days

International customers:
International customers are responsible for any tariffs or custom fees charged by their country. Please check the policies of your government as each country has different policies on this matter.

How long does international shipping take?

First Class is estimated at 15-30 days

Priority is estimated at 5-10 business days

Express is estimated at 3-6 business days 

Return Policy

Clothing and accessory items may be returned in new condition. This means unworn, in original packaging, with tags attached.

Cosmetics and beauty products are ineligible for return unless the merchandise is defective. If you receive your item and there is a defect, please contact Lunautics at customerservice@lunautics.com within 3 days of delivery with a detailed description of the defects, order number and photos that show the damage for approval for return.

The customer is responsible for any return shipping costs associated, and the amount of shipping for the returned package will be deducted from any awarded store credit.

Return shipping costs are non-refundable and non-negotiable for returns or exchanges, unless the brand is found at fault through the process in the above paragraph.

If you are not completely satisfied with your purchase, you may exchange or return eligible items for store credit. You have 10 days to initiate a return or exchange from the delivery date.  Please submit your full name and order number as a return request to customerservice@lunautics.com. Please put Return in the subject line of your email. When your return is approved & initiated you will receive a return label and receipt to include when ship the item back to us in the original packaging. (Cause like, let’s recycle.)

Your return needs to be re-packed, shipped and received within 10 days of initiating the return. This gives you a full 20 days to get it back to us while the return is still eligible. Items must be received in original condition, with the tags intact. Please include a copy of your return receipt so that we can identify your return & initiate your store credit.  The store credit will be issued within 48 hours of the item being received & processed.

Your store credit balance will be sent to you via electronic gift card & will reflect the total cost of the returned items minus the cost of the return shipping. Don’t worry- we’re passing our shipping discount along to you!

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